This issue is related to a known Citrix permission issue. Refer to for information on this error message.

Please contact the appropriate software vendor or IT professional for assistance with this process or issue, which is beyond Blackbaud's scope of support.

Note: We provide links to third-party websites in an effort to help you resolve your issue. We are not responsible for the information on third-party websites, and we cannot assist with implementing resolutions from these websites.

If you receive this error, please refer to: How to copy and paste text from a local document to Blackbaud Hosting Services or vice versa