Possible causes:
  • The event in The Raiser's Edge does not have any Units associated with it.
Note: The event record must have a price amount listed in The Raiser's Edge. The price amount can be $0.00 if it is a free event, but this must be added to the event record and the event record saved in order for the event to be added to an event registration form in NetCommunity.
  • The Include checkbox is not marked in the Event Registration Form

Try each of the following steps in order until the issue is resolved:
  1. Assign a unit to the event record in The Raiser's Edge.
  2. Mark the Include checkbox in the Event Registration Form
    • Event Registration Form:
      1. Edit the Event Registration form in NetCommunity
      2. Click Edit next to the event
      3. Mark the checkbox to Include price option under Event price options section
      4. Click Save
      5. Click Save
    • Classic Event Registration Form:
      1. Edit the Classic Event Registration form in NetCommunity
      2. Choose the correct event from the drop down menu under Events from The Raiser's Edge
      3. Mark the checkbox to include the price option under Pricing options section
      4. Click Save