Try each of the following steps in order until the issue is resolved:

  1. Open the relationship record to verify it meets the criteria defined in the export. For example, if the Include deceased relations checkbox is not marked, any deceased relationships will not be included in the export.
  2. In Export, select the export and click Open.
  3. On the Output tab, in the right pane, select Relationships and click Criteria... at the bottom of the pane.
  4. In the Relationships screen:
    • On the General tab
      • Enter a number greater than 1 to include all relationships.
      • In the Include these relationships select or mark the corresponding criteria.  For example to export relationships who are Emergency contacts select Yes.
    • On the Filers tab, select the appropriate Relationship Types.
  5. Click OK.
  6. Click Export  Now.