Verify the user has rights to the correct modules:
  1. Log in to The Education Edge as Supervisor or a user with Supervisor rights.
  2. In Administration, click Set up System Security, and open the username who is receiving the message
  3. Select the appropriate user type: User can only access The Education Edge or User can access The Education Edge and online modules
  4. Add the user to a group with rights to EE
  5. Save and Close the user
OR

Correct the user group type
  1. In Administration, select Set up system security
  2. Open the group the user is a member of
  3. Change the group type to Standard