Error: Validation Step: 'Phone type changed' failed. Please contact Support.

Error: Validation Step: 'Phone type changed' failed. Please contact Support.
Update the Raiser's Edge database in Integration Control.

If updating the database did not resolve the issue:

1. In Integration Control, go to Options and click Edit Configuration Settings
2. Re-map the affected phone type by removing it from the ‘phone types to include’ list
3. Save the changes
4. Add the new phone type back as a phone type to include for the appropriate address type, and then save again.

Environment

 Reported in Raiser's Edge version 7.81.1334.18 ; Reported in Patron Edge version 3.240.672.0

Was this article helpful?