Microsoft added this prompt to make the mail merge process more secure. For more information, and for a possible workaround, please see Microsoft Knowledgebase 825765. (IMPORTANT:  Since the Microsoft workaround is applied to the HKEY_CURRENT_USER registry hive, then the workaround needs to be implemented for each Windows user that uses the Blackbaud software on the particular computer.)

NOTE: We provide links to third-party websites in an effort to help you resolve your issue. We are not responsible for the information on third-party websites, and we cannot assist with implementing resolutions from these websites. Please note that this prompt originates from Word and not from The Raiser's Edge. For additional assistance or any further questions about this possible workaround, please contact Microsoft product support.


When the prompt occurs to continue working:

  1. Press and hold the ALT key
  2. While holding ALT, press tab once (this will open a window with running programs).
  3. Look for a Word program among the open programs shown. It will appear as a Word icon here with a gray box behind it:  
  4. Either tab to or click on this to open the prompt.
  5. Click "Yes" to complete the merge (keep in mind it may require you to click "Yes" multiple times).
  6. Your document will open on your screen.
OR
  1. Open the Task Manager.
  2. In the list of open programs (look on the Applications tab if tabs are present), look for Microsoft Word with an icon as shown below.

    (NOTE: In Windows 10, this specific icon may not appear. Instead multiple instances of Word may appear with the standard Word program icon. Repeat steps 3 and 4 until the prompt is brought to the front and then proceed with the remaining steps.)
  3. Click once on the Microsoft Word application line shown in step 2.
  4. Right-click on the line and select "Bring to Front" or "Switch to."
  5. The SELECT *FROM 'MAIL DATA' will appear. Click "Yes" to complete the merge (keep in mind it may require you to click "Yes" multiple times).
  6. Your document will open on your screen.

OR

To avoid this prompt entirely, set up mail merges in The Raiser's Edge as simple mail merges.