1. Ensure all workstations (all Raiser's Edge users) have the same settings in The Raiser's Edge. For example, if the report was created with The Raiser's Edge Long Date formats, then all workstations running the report should be set to show the Long Date format. 
  2. In Raiser's Edge, select Tools>User Options and verify that the same settings are selected for all users that will be running the Custom Crystal Report.