To correct this issue:

  1. Browse to the location where the Blackbaud Management Console (BMC) is installed to.
          (Default: C:\Program Files\Blackbaud\Management Console).
  2. Delete the .CMD files related to the database backup and/or maintenance tasks.
          (Example: RE7_Sample_ManualBackup.CMD or FE7SAMPLEData_UpdateStats.CMD)
  3. Browse to the following folder location: 

                For Windows Server 2003: C:\Documents and Settings\All Users\Application Data\Microsoft\Crypto\RSA\S-1-5-18
                For Windows Server 2008: C:\ProgramData\Microsoft\Crypto\RSA\S-1-5-18
     
  4. Delete all files that start with d42, per Microsoft article 822904.
  5. Delete the scheduled tasks related to the database backup or maintenance tasks, per the steps below.
  6. Recreate the backup or maintenance tasks via the BMC.
To Delete the scheduled tasks in Windows 2008:
  • Launch Windows Task Scheduler, via Start | All Programs | Administrative Tools | Task Scheduler
  • Highlight Task Scheduler Library.
  • Select View from the Menu Bar.
  • Select Show Hidden Tasks.
  • Delete all tasks created by the Blackbaud Management Console.
To Delete the scheduled tasks in Windows 2003:
  • Launch Windows Scheduled Tasks, via Start | Programs | Accessories | System Tools | Scheduled Tasks.
  • Select Advanced from the Menu Bar.
  • Select View Hidden Tasks.
  • Delete all tasks created by the Blackbaud Management Console.
To Delete the scheduled tasks in Windows 2000:
  • Launch Windows Scheduled Tasks, via Start | Programs | Accessories | System Tools | Scheduled Tasks.
  • Select Advanced from the Menu Bar.
  • Select View Hidden Tasks.
  • Delete all tasks created by the Blackbaud Management Console.
  • Download JT.zip (ftp://ftp.microsoft.com/reskit/win2000/jt.zip)
  • Extract JT.exe to the System32 directory.
  • From the Task bar, click Start, Run.
  • Type in CMD and Click Enter.
  • At the command prompt type JT /se >C:\Tasks.txt.
  • Open C:\Tasks.txt.
  • Delete the first line.
  • At the beginning of each line type JT /sd.
  • Add double quotes around each job name.
  • Save the file as Tasks.bat.
  • Run the batch file to delete the jobs.

Note: If using Windows Server 2008: Explicitly grant FULL control for the SYSTEM account for the following locations: 
  •   Path where the Management Console is installed (example: C:\Program Files\Blackbaud\Management Console). 
  •   All CMD files contained in the path where the Management Console is installed (same path as previous step).
  •   Path where the backups are being created (example: D:\Backups).
Note: We provide links to third-party websites in an effort to help you resolve your issue. We are not responsible for the information on third-party websites, and we cannot assist with implementing resolutions from these websites.