1. Ensure the SMTP settings are configured correctly.
2. Uncomment the following key from the web.config:
<add key="SendAuthInfo" value="false"/>
 

Use the following SMTP Settings that correspond with the datacenter your NetCommunity site is hosted in. 

For instructions on how to change these settings, please refer to the Estore Customization Guide (Page 26).  For custom forms, the SMTP Settings can be managed by editing the form, and scrolling down to the SMTP Settings section of the editor.

If Blackbaud NetCommunity is hosted in Vancouver:

SMTP Server: D2PDCSM001
SMTP Username: Leave Blank
SMTP Password: Leave Blank
SMTP Port: 25
SMTP Timeout: 10000
NO SMTP AUTHENTICATION

If Blackbaud NetCommunity is hosted in Boston:

SMTP Server: D2PDCSM001
SMTP Username: Leave Blank
SMTP Password: Leave Blank
SMTP Port: 25
SMTP Timeout: 10000
NO SMTP AUTHENTICATION

If Blackbaud NetCommunity is hosted in Orange County:

SMTP Server: D1SM01.DCO.NET
SMTP Username: Leave Blank
SMTP Password: Leave Blank
SMTP Port: 25
SMTP Timeout: 1000
NO SMTP AUTHENTICATION

If Blackbaud NetCommunity is hosted in Sydney:

SMTP Server: D2sm01.dco.net
SMTP Username: Leave Blank
SMTP Password: Leave Blank
SMTP Port: 25
SMTP Timeout: 1000
NO SMTP AUTHENTICATION