When manually updating:
  1. Locate the parent record in The Education Edge
  2. Change the name and save
  3. Go to the Blackbaud NetCommunity plug-in in The Education Edge
  4. Select the "Add/Update" user import link
  5. Run the update
  6. Make sure the update shows as successful and not failed (check the log)
  7. Go to the Blackbaud NetCommunity website
  8. Login in with supervisor rights
  9. Go to administration, then users
  10. Locate the user record
  11. Confirm the name information updated