Blackbaud NetCommunity users may experience this error when their username is linked to a Raiser's Edge constituent record and the Raiser's Edge Web Service connection is down.

If your organization hosts your Raiser's Edge, Please contact the appropriate software vendor or IT professional for assistance with this process or issue which is beyond Blackbaud's scope of support.

If Blackbaud hosts your Raiser's Edge, Click Chat with Support and reference this article. Please be prepared to share the following information with Support:
  • Steps to duplicate error message
  • Test username/password that is linked to Raiser's Edge
  • URL to the NetCommunity website