1. Add the Blackbaud Hosting Services user to the appropriate hosting group(s).
  2. If your organization is hosted in the UK datacenter, click the plus sign to access the fly-out menu:
  • click+hold to drag the icon to the dashboard, then release. 
If the steps above do not resolve the issue: Contact Support and reference this article. 

Please include the following:
  • Icon that is missing
  • Affected Hosting username