- In the Query results, double-click on the record with the incorrect summary balance.
- Go to the Activity tab on the record.
- Locate the payment with the issue.
- Go to the Student Billing Detail tab and click the dropdown arrow beside 'Add/Edit Applications.'
- Select Unapply All and Distribute Evenly to Current Payers.
- Re-apply the payment to its previous transaction.
- Save and close the record.
- Rerun the query.
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