1. In the Query results, double-click on the record with the incorrect summary balance.
  2. Go to the Activity tab on the record.
  3. Locate the payment with the issue.
  4. Go to the Student Billing Detail tab and click the dropdown arrow beside 'Add/Edit Applications.'
  5. Select Unapply All and Distribute Evenly to Current Payers.
  6. Re-apply the payment to its previous transaction.
  7. Save and close the record.
  8. Rerun the query.