To resolve this issue, log off from the session manually on the affected computer

If you are unable to log off from the database connection in the Citrix Connection Center, the affected account will be automatically logged out after one hour due to the inactivity timeout settings in Blackbaud Hosting Services.

If the issue continues after one hour, Contact Support, reference this Knowledgebase Article, and note the information included with the error message that you received when logging in.