The Financial Edge unexpectedly closes when exporting a report in the hosted environment

The Financial Edge crashes when exporting a report in the hosted environment

Article Number: 45776

Products:

Accounts_Payable
Accounts_Receivable
Cash_Receipts
Fixed_Assets
General_Ledger
Payroll

When selecting file type during export, confirm "Application" is selected and not "Disk file."
Completely log out and back in to the Blackbaud Application Web Portal.
Uninstall the Citrix MetaFrame client.
Re-install the Citrix MetaFrame client.
Recreate the hosting username for the problem user.
Contact Support and reference this article. Determine the application server name and provide this information in the case notes.

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