User are not seeing changes that have been made to merged letters.
User is not opening the correct template
Not clicking Save and Return to RE7 after making changes in Word
Not completing the merge in the Word Merge Wizard
Ensure the user not seeing the changes is opening the correct letter template When editing the document in Word, click Save and Return to RE7 on the toolbar (Note: This is located under Add-in tab for Office 2007 and 2010) Once the user had been returned to the Wizard, complete the merge by clicking Finish and saving the location of the file