- Close all open Word documents. If you have run the merge recently, the file may still be open.
- Reboot the workstation.
- If you are also receiving the "Opening this document will run the following SQL command: Select * From 'MAILDATA' Data from your database will be placed in the document. Do you want to continue?" error, refer to to this Knowledgebase solution.
- If using Office 2010 or higher, ensure that the 32-bit version is installed. Please refer to The Raiser's Edge system requirements for more information.
Connect and collaborate with fellow Blackbaud users.