We want to help you in real time when you need us. Chat support is our most popular and effective form of support, so we've removed the create a case option from Case Central. You can still use Case Central to view your cases and update your existing cases. We sent a letter to Case Central users on December 17, 2015 (attached).
These are the ways you can contact Support about new issues or questions:
- If your maintenance plan is Advantage, use chat for new questions regarding your software.
- If your maintenance plan is Advantage Professional or Advantage Priority, use chat or call Support for new issues.
Refer to Maintenance Programs for detailed information about your maintenance benefits or contact a renewals specialist.