Why don't I see the Create a Case button on Case Central?

I used to be able to create a case on Case Central. Why don't I have that option anymore?  The create a case button is missing. How can I submit a new case? 

We want to help you in real time when you need us. Chat support is our most popular and effective form of support, so we've removed the create a case option from Case Central. You can still use Case Central to view your cases and update your existing cases. We sent a letter to Case Central users on December 17, 2015 (attached). 
 



 
  Dec 17 2015 Letter.pdf

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