Note: The Raiser's Edge and The Financial Edge are not currently supported or compatible with the RemoteApp feature introduced in Windows Server 2008 and also implemented in Windows Server 2008 R2, Windows Server 2012 and Windows Server 2012 R2 (your screen may freeze or hang).
Our software is designed to operate in a Local Area Network (LAN) which typically have speeds of 100 Mbps (megabits per second). Connecting via a Wide Area Network (WAN), Virtual Private Network (VPN), DSL, ISDN, or dial-up connection is not supported or recommended since it is much slower (even T1 lines only have a speed of 1.54 Mbps). Although our software may run over a WAN, performance (including printing issues) will vary depending on your system configuration (such as NIC performance, cable type, topology, operating system, parameters, and network traffic) and is therefore not supported.
Remote control programs such as Symantec's PC Anywhere, Virtual Network Computing (VNC), or GoToMyPC are used by numerous organizations when working off-site. As with thin-client products, we do not support the installation or configuration of the remote control applications themselves. These applications allow remote users control of a PC in the local office. The remote PC transmits only keyboard presses and mouse clicks to the main PC connected to the LAN, which then relays screen updates back to the remote PC. All actual data processing still takes place on the main PC connected to the LAN at the main site (separate from the remote PC used to connect to it). Display settings and screen refresh rates are typically degraded as viewed from the remote PC. These programs require two computers (one at the remote site and one at the local office) and may prove to be an expensive or inefficient solution for widespread use.
For more information on Microsoft Terminal Server Edition or Remote Desktop Services, visit www.microsoft.com. For information on the Citrix MetaFrame, visit www.citrix.com. Consult with qualified information systems professionals when implementing these technologies.
Note: We provide links to third-party websites in an effort to help you resolve your issue. We are not responsible for the information on third-party websites, and we cannot assist with implementing resolutions from these websites.