Total given amount is incorrect in the Prospect Summary General section of the Prospect tab. How is Total Given calculated on the Prospect tab of a Constituent record?
Click Total given to open the Total Given Definition screen. Verify that the correct gift types are included in the summary.
Total Given is calculated based on the gift types and selections made for soft credit and matching gift credit within the Total Given selection window.
Note: With regard to Write Offs - The total given on the prospect tab is unique in that you actually need to include all 3 related items: pledge, write-offs, and pay-cash. In the setup, you must also check the box for use balance instead of gift amount. This ensures nothing is double counted and the Write Off is taken into account.