Click Total given to open the Total Given Definition screen. Verify that the correct gift types are included in the summary.

Note: With regard to Write Offs - The total given on the prospect tab is unique in that you actually need to include all 3 related items: pledge, write-offs, and pay-cash. In the setup, you must also check the box for use balance instead of gift amount. This ensures nothing is double counted and the Write Off is taken into account.