Total given amount is incorrect in the Prospect Summary General section of the Prospect tab
Click Total given to open the Total Given Definition screen. Verify that the correct gift types are included in the summary.
Note: With regard to Write Offs - The total given on the prospect tab is unique in that you actually need to include all 3 related items: pledge, write-offs, and pay-cash. In the setup, you must also check the box for use balance instead of gift amount. This ensures nothing is double counted and the Write Off is taken into account.