Try each of the following steps in order until the issue is resolved.
 
    Verify the signature file path is correct

    Verify the Electronic Signature is not set to Never print signature:
    1. In Banks, click Edit Account details
    2. Select the Payments tab, and highlight the desired transaction type
    3. Click Edit Payment Options
    4. In the Default Payment Options window, highlight Electronic Signature 1 and/or Electronic Signature 2
    5. Select Always print this signature, Offer optional Signature, or Print signature based on Amount from the drop-down menu
    6. Click OK and then save the record
    If Print signature based on amount is selected, verify the amount of the check is within the range allowed:
    1. In Banks, click Edit Account Details
    2. Select the Payments tab, and highlight the desired transaction type
    3. Click Edit Payment Options
    4. In the Default Payment Options window, highlight Electronic Signature 1 and/or Electronic Signature 2
    5. If appropriate, adjust the amount range or select an option other than print signature based on amount
    6. Click OK and then save the record
    Verify the user has rights to the signatures: 
    1. Log in as a Supervisor or a user with Supervisor rights
    2. In Administration, click Security
    3. Open the user's security record
    4. Select the Signature Security tab
    5. Mark the Choices? checkbox for the appropriate signatures
    6. Save and close the record
      Note: Users must exit and sign out of The Financial Edge and then log back in before the security changes will take effect.