Try each of the following steps in order until the issue is resolved:
- On the Output tab, ensure the appropriate name fields are selected. The name fields are blank on the Results tab if the record type does not correspond to the name fields selected.
- Constituent Information, Name: Displays the full name of either individual or organization constituents.
- Constituent Information, First Name/Last Name: Displays the first name/last name of individual constituents.
- Constituent Information, Organization Name: Displays the name of organization constituents.
- Select Tools, Query Options. On the Records Processing tab, ensure the "Soft Credit" options are set correctly.
- Follow the steps in How to troubleshoot incorrect query results.