To find out if Crystal is installed on a workstation:
  1. In Windows click on Start, All Programs and locate Crystal Reports for Blackbaud (8.5) or Crystal Reports XI (11)

    Screenshot of Crystal Reports in the Windows programs list

  2. Alternatively you may see a folder group called Business Objects XI
  3. You may also use Windows search to locate the file CRW32.EXE on your hard drive
Crystal 8.5 will normally be installed in C:\Program Files\Seagate Software\Crystal Reports\
Crystal XI R1 will normally be installed in C:\Program Files\Business Objects\Crystal Reports 11.0\
Crystal XI R2 will normally be installed in C:\Program Files\Business Objects\Crystal Reports 11.5\

To locate version information outside of the Crystal Reports Application:
  1. Right-click on the file CRW32.EXE (located in search above) and select Properties
  2. Select the Version tab to find file version OR
  3. Double-click CRW32.EXE and select Help, About Crystal Reports from the menu bar. The version is listed on the pop-up window.

    About Crystal Reports 8.5


To locate version information within the Crystal Reports application:

  1. Click on Help > About
  2. Note the number that is listed after Product Version
  3. Compare the version number to the table below
Crystal Reports Version Information
 Product Version Number
 XI Release 2 (RTM)
 XI R2 SP 4
 XI R2 SP 6
 XI Release 1 (RTM)
 XI R1 SP 1
 XI R1 SP 3
 XI R1 SP 4
 8.5 (RTM)
 8.5 SP 3


Note: Please note that this is a third party utility, so Blackbaud does not provide service packs or updates for this software. If you need to install Crystal Reports, please refer to this article: How do I get Crystal Reports installed on a new computer?