Try each of the following steps in order until the error is resolved:

    If the issue still occurs, refer to How to troubleshoot missing or incorrect records in a mailing (labels, envelopes, Quick Letters, etc.).

    • Make sure the membership transactions fall within the specified date range

    • When printing a new membership card for any member from the primary member's constituent record, make sure that the record to include (on the new membership card screen) is the primary member's record, not the constituent's record for whom the card is being printed

    • Enter the Number of Cards to Print and change the status, if necessary:

      1. Open the constituent's record

      2. Select the Membership tab

      3. Open the Membership

      4. Click the Members and Cards button

      5. Ensure the Number of cards to print is not 0
      6. Ensure that the membership status is Not Printed

    • Renew the membership and then upgrade or downgrade
    • In Config, open the Membership Category. On the Default Settings tab, pull in the Default renewal card status as Not Printed.