Note: This is a known bug in Microsoft Word. The suggestions below are from Microsoft's support site. If none of them work for you, contact Microsoft support.


Try each of the following steps in order until the issue is resolved:



    • Click Save in Microsoft Word before clicking Save and Return to The Raiser's Edge 7 to save the changes in to your document.

    • In the merge document, select Edit, Select All. Select Format, Styles and Formatting. On the panel that appears on the right side of the screen, click Normal. Click Save and Return to The Raiser's Edge 7.

    • You can select all the text in the merged document and set the font to the appropriate setting, but this step would have to be repeated each time you perform the conditional merge.  


    • To avoid having to set the font manually (as in step A), add the Charformat switch to each of your merge statements.  



      • In the conditional statements in the conditional or mask document, Word adds \* MERGEFORMAT.  Change all these statements to \* CHARFORMAT.


          For example:


          It currently looks like this:

          {IF {MERGEFIELD Ltr}= “GeneralThankYou” “{INCLUDETEXT general.doc \* MERGEFORMAT}” “”}{IF {MERGEFIELD Ltr} = “PledgeThankYou” “{INCLUDETEXT pledge.doc \* MERGEFORMAT}” “”}


          Change it to this:

          {IF {MERGEFIELD Ltr}= “GeneralThankYou” “{INCLUDETEXT general.doc \* CHARFORMAT}” “”}{IF {MERGEFIELD Ltr} = “PledgeThankYou” “{INCLUDETEXT pledge.doc \* CHARFORMAT}” “”}



        • At the end of each of the merge fields (if included in the conditional or mask document), add \* CHARFORMAT before the closing French bracket.


            For example:


            It currently looks like this:

            {MERGEFIELD AddSal}

            {MERGEFIELD Pos}

            {MERGEFIELD BUOrgNm}

            {MERGEFIELD AddrL1}

            {MERGEFIELD City}, {MERGEFIELD St}  {MERGEFIELD ZipCd}


            Change it to this:

            {MERGEFIELD AddSal \* CHARFORMAT}

            {MERGEFIELD Pos \* CHARFORMAT}

            {MERGEFIELD BUOrgNm \* CHARFORMAT}

            {MERGEFIELD AddrL1 \* CHARFORMAT}

            {MERGEFIELD City \* CHARFORMAT}, {MERGEFIELD St \* CHARFORMAT}  {MERGEFIELD ZipCd \* CHARFORMAT}

             


          Note:  In order to see the French brackets and \* MERGEFORMAT statements, Field Codes have to be turned on.  Alt+F9 will toggle fields between this format and the double bracket format.  You can also use Tools, Options, View, Show, Field Codes (in Word 97).  {date \@ "MMMM d, yyyy" \* charformat}. Also, there is a space before and after the \* characters, but not inbetween.



          • Move the \* CHARFORMAT next to MERGEFIELD Ltr.


              For example:


              It currently looks like this:

              {IF {MERGEFIELD Ltr}= “GeneralThankYou” “{INCLUDETEXT general.doc \* CHARFORMAT}” “”}{IF {MERGEFIELD Ltr} = “PledgeThankYou” “{INCLUDETEXT pledge.doc \* CHARFORMAT}” “”}


              Change it to this:

              {IF {MERGEFIELD Ltr \* CHARFORMAT}= “GeneralThankYou” “{INCLUDETEXT general.doc}” “”}{IF {MERGEFIELD Ltr \* CHARFORMAT} = “PledgeThankYou” “{INCLUDETEXT pledge.doc}” “”}



            • Remove all \* MERGEFORMAT and \* CHARFORMAT references


                For example:


                It currently looks like this:

                {IF {MERGEFIELD Ltr}= “GeneralThankYou” “{INCLUDETEXT general.doc \* CHARFORMAT}” “”}{IF {MERGEFIELD Ltr} = “PledgeThankYou” “{INCLUDETEXT pledge.doc \* CHARFORMAT}” “”}


                Change it to this:

                {IF {MERGEFIELD Ltr}= “GeneralThankYou” “{INCLUDETEXT general.doc}” “”}{IF {MERGEFIELD Ltr} = “PledgeThankYou” “{INCLUDETEXT pledge.doc}” “”}



              • For Bullets:

                1. Highlight the bulleted text including the bullets
                2. From the Edit menu, select copy
                3. From the Insert menu, select Text Box
                4. Use the "cross" cursor to click and drag to create a text box
                5. Click in the text box, and select Edit, Paste to paste the bulleted text
                6. Expand/format/move the text box as desired
                7. Save the document


                8. Delete the first merge document and recreate it. Once recreated, remerge. For an unknown reason, sometimes this allows all letters to format correctly.


                9. Contact Microsoft support


                  This information is located here on Microsoft's Web site: http://support.microsoft.com/support/kb/articles/121/1/09.asp
                  http://support.microsoft.com/support/kb/articles/188/7/92.ASP

                  http://support.microsoft.com/support/kb/articles/212/3/49.ASP


                  If the links do not work, the article numbers are 71956, 188792 and 212349

                  Note: We provide links to third-party websites in an effort to help you resolve your issue. We are not responsible for the information on third-party websites, and we cannot assist in implementing the solutions on these websites.