Having a reliable backup process in place is the most important step you can take to protect your software investment. The following solutions contain the supported backup procedures for each product. Using other methods is beyond our scope of support.

For best practices on implementing a complete backup process, refer to What are the recommended backup procedures?

Additional Requirements: If your organization integrates multiple Blackbaud products, or integrates with any of the third-party products below, there are additional requirements for backing up and restoring databases:

  • Users should not enter data at the time when the scheduled backups are run.
  • Integration scheduled tasks or SQL jobs must be disabled during the scheduled backups.
  • All databases must be backed up in succession.
  • If you find it necessary to restore one product database, you must also restore all other product databases from the same backup set. Failure to do so may result in a broken integration between products; repairing and re-integrating products is a billable service.

Refer to the appropriate Knowledgebase solution for instructions on backing up the database for the given product.

ProductHow to make a backupHow to test or restore from a backup
The Raiser's Edge 7
The Financial Edge 7 
The Education Edge
 75111 (includes video) 75080 (includes video)
Blackbaud NetCommunity
Online Campus Community
4287042870
The Information Edge3843738437
Blackbaud Hosting Services4059140591
Retail Management Systems (RMS)3809538095
Custom/Crystal Reports4287642876
VBA/API Code4286942869