Note: Support for Accounting for Nonprofits 6 ended December 31, 2007. Support for Student Billing 6 and Payroll 6 with The Financial Edge ended September 30, 2008. The Financial Edge, version 7 of our accounting software, is a benefit of your Blackbaud maintenance plan. We offer several customizable options to help you convert to The Financial Edge. Please contact your account manager.

 

Try each of the following steps in order until the issue is resolved:

  1. Open the transaction and note the post date.
     
  2. Open Reports and run a General Ledger Report in Detail, filtering on the account for the period in which the transaction was posted.
     
  3. In Accounts, open the account to which the transaction was posted.
     
  4. Select the Activity tab and select summary format Debit/Credit so all debits and credits show in the event there is a transaction that washed out the transaction that is not showing in General Ledger.
     
  5. Mark the Include Encumbrance Transactions checkbox. Note: If the transaction was inadvertently posted as encumbrance transactions, the batch can be reversed [version 7].