Try each of the following steps in order until the issue is resolved:

  1. Ensure GL account numbers are defined for all the appropriate GL Gift Types
    1. In Records, click Gifts
    2. Open the gift causing the exception
    3. On the menu bar, select View, GL Distribution
    4. On the GL Distribution screen, note the values in the GL Gift Type column
    5. Click Close
    6. Ensure the correct GL accounts are assigned on the fund, including accounts for the GL Gift Type(s) noted in step 4. For example:
    7. If the gifts to be posted are cash gifts linked to a membership, the GL Gift Type on the GL Distribution screen of the gift is Membership Dues Cash. Ensure this GL Gift Type on the fund has a debit and credit account number.
    8. If posting a pledge, ensure GL account numbers are specified for both the Pledge Current and Pledge Future GL Gift Types.
    9. If posting a stock gift, ensure the following GL Gift Types have debit and credit account numbers on the fund: unsold stock/property, sale stock/property, stock/property gain, stock/property loss and stock/property broker fee.
  2. Ensure the account numbers on the GL Distributions tab of the fund are valid
    • On the GL Distributions tab of the fund, mark the Show descriptions checkbox. If the account number is invalid, no description displays.
  3. If new accounts were created in The Financial Edge, run the Update Accounts plug-in in General Ledger
  4. Create a query of inactive accounts in The Financial Edge to ensure no inactive accounts are assigned to the fund in The Raiser's Edge 
  5. If the gift has a Gift subtype, ensure the Gift subtype is set up on the fund under the GL Gift Type selected on the gift
    • For example, if Cash is the Gift type selected on the gift, add the Gift subtype on the fund under Cash
  6. If the gift was created with the incorrect Gift type:
    1. Mark the gift causing the exception as Do Not Post
    2. In Records, click Gifts
    3. Open the gift
    4. On the Miscellaneous tab in the Post Status field, select Do Not Post
    5. Save the gift
    6. Recreate the gift causing the exception
    7. Delete the gift
    8. Recreate the gift, selecting the correct gift type and gift subtype
    9. Post the gift to General Ledger  
  7. If the gift causing the exception was deleted or if a gift created in version 6 was adjusted, clear the reversals for the deleted gift without posting them to General Ledger