If a record has been deleted, has incorrect spelling in the name, or the Billing Status is marked as Inactive in Student Billing, the record may not appear when searching for records.

Try each of the following steps in order until the issue is resolved:

  1. Verify the correct spelling is used in the search.
  2. Check all search options to ensure the record should appear in the search results.
  3. In Student Billing, if the Billing Status is marked inactive, change the billing status to active by selecting Configuration, Tables, Billing Status.
  4. Restore to a back-up from before the record was deleted. If this is not possible, install a standalone and use the back-up to find the record. Use the old record to create a new record in the current database.