We support the following Word issues when running Simple and Conditional Mail Merges from Blackbaud software:
  • Creating and saving conditional mail merges
  • Editing existing simple and conditional mail merges
  • Using the various conditional mail merge operators
  • Page set-up and other formatting issues related to form letters and labels
  • How to avoid common errors when creating mail merge documents
  • Troubleshooting merges for common issues including, but not limited to:
    • Duplicate records in the data file
    • Blank records
    • Blank lines (empty data fields) not being suppressed
    • Duplicate letters for the same record
    • Problems with spell check in merged documents
    • Incorrect records being merged

Note: We do not support Microsoft Excel and only support Word as it relates to Blackbaud software. For help with other Microsoft Word issues, contact Microsoft