Try each of the following steps in order until the error is resolved:

  1. Mark the pledge or recurring gift to receive reminders. (NOTE: A reminder will not generate if this is not marked on the pledge or recurring gift record.)
  2. On the Gift Types tab, ensure the desired Gift Types are specified in the right Include these Gift Types list. (NOTE: If issuing reminders for recurring gifts, ensure both Recurring Gift and Amendment are selected.)
  3. If creating reminders per pledge: On the General tab, verify the Reminder type is set to Per pledge and the date of the original pledges fall within the included dates.
    If creating reminders per installment: On the General tab, verify the Reminder type is set to Per installment and the dates of any past due and upcoming installments fall within the included dates.
  4. Recreate the query as a constituent query.
  5. On the General tab, set the Start amount and End amount fields to $0.00.
  6. On the General tab, set the Run date equal to the End date of the gift date range. (NOTE: The Run Date is compared against installment dates for pledges and the Next Transaction Due date for recurring gifts.)
  7. On the Format tab under Output Options, mark the 'Print zero balance reminders' option.
  8. If the pledge is partially written off, either run reminders by installment or remove the write-off(s) and decrease the pledge amount by the amount of the write-off(s).
     

If the issue still occurs, refer to How to troubleshoot missing or incorrect records in a mailing (labels, envelopes, Quick Letters, etc.).