• Ensure that the correct address type and phone type are being used when exporting from All Addresses:
Address > All Addresses > Phones > Phone Number: first export all or selected address types; second export all or selected phone types

Note: Phones are associated with address records, so The Raiser's Edge needs to know what address record to use to pull the correct phone number
  • If looking for the preferred address and phone number found on the Bio1/Org1 tab, use the Preferred Address category under Address.