Use the following steps to troubleshoot this error message.

  1. Check The Raiser's Edge Database number specified in Configuration
  2. Log into The Raiser's Edge on the Web server
  3. ***Edit the registry
  4. For Windows Server 2003: Check the HKLM\Software\ODBC\ODBC.INI registry keys  
  5. For Windows Server 2008 64-bit : Check the HKLM\Software\wow6432node\ODBC\ODBC.INI registry keys
  6. Verify that the DSN set in Configuration matches the DSN of the corresponding database
Note : Incorrect changes to registry settings can cause serious system problems that may be irreversible without reinstallation of the operating system. You must back up your registry before making any registry changes. We are not responsible for damage resulting from incorrect use of the Registry Editor.