Ensure the Organization is linked under Organization Linking. If the Organization is not linked, link it following the steps below or this short video.
  • If an existing organization exists:
    1. Click Find Organization
    2. Once its found, double click it to select it
  • If the organization does not exist:
    1. Click Create New and proceed with creating the record
If the Organization is linked and you are receiving this error when Bulk Processing, we are currently evaluating this issue and will update this article when we have more information. In the interim, utilize Single Processing instead of Bulk Processing, which does allow the transaction to be successfully processed. How to place gifts into the same batch (includes video demo)