Perform the following steps until the issue is resolved:
  1. In Records, open the payer record
  2. Select the Addresses tab
  3. Open the primary address
  4. Select the Attributes tab
  5. Select send All Mail to this address
  6. Select the General tab
  7. If the Address as it will be printed box is blank, mark Synchronize with individual address fields
  8. Click Ok
  9. Create and preview the statement