- In Mail, open the appropriate Donor Acknowledgement Letter.
- Click Merge.
- Save the file in DOC (not DOCX) format in a new file location
Rename the merge document.
Refer to Are Blackbaud products compatible with Microsoft Office 2007?.
New donor acknowledgement letters show data or gifts from a previous merge or older letter. This is caused by Blackbaud software not being compatible with all version of Microsoft Office. Certain versions may not have full functionality.
Refer to Are Blackbaud products compatible with Microsoft Office 2007?.