New Donor Acknowledgement Letters show data or gifts from a previous merge or older letter

New donor acknowledgement letters show data or gifts from a previous merge or older letter. This is caused by Blackbaud software not being compatible with all version of Microsoft Office. Certain versions may not have full functionality.

Article Number: 46961

Products:

Raiser_s_Edge_RE

In Mail, open the appropriate Donor Acknowledgement Letter.
Click Merge.
Save the file in DOC (not DOCX) format in a new file location

OR

Rename the merge document.

Refer to Are Blackbaud products compatible with Microsoft Office 2007?.

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