- Ensure the application pool is started.
- Confirm port 443 and port 80 are open for incoming and outgoing traffic on your firewall
- Restart IIS
- Restart the server
- Ensure the domain being used for The Raiser's Edge Web Service URL is still valid and can be reached externally
Please contact the appropriate software vendor or IT professional for assistance with this process or issue which is beyond Blackbaud's scope of support.