If Blackbaud does not have authority over your domain:
Contact your DNS provider to direct your domain name to your correct IP address for NetCommunity.

Refer to sites such as http://loookup.com to find additional information regarding your DNS information. For example:
  1. Go to http://www.loookup.com.
  2. Type your domain name into the search box in the upper right corner.
  3. Click the “Loookup” button.
  4. Right below the map you will see a horizontal menu of options.
  5. Click “a” from those menu options.
  6. The IP address listed there should be one of (* can indicate any number):

    216.235.196.*

    216.235.201.*

    216.235.203.*
Note: We provide links to third-party websites in an effort to help you resolve your issue. We are not responsible for the information on third-party websites, and we cannot assist with implementing resolutions from these websites.

If Blackbaud hosts your domain:
Click Chat with Support and reference this article.