Verify the bank is configured to print Credit memo applications:

    • In Banks, click Print Checks and Record Bank Drafts.
    • Select the Format tab.
    • Click Edit Payment Options.
    • Highlight Check Stub Information and mark the Include credit memo application checkbox.
    • Click OK.
       
    • Verify the Business Rule is configured to show all invoices and credit memo applications on future checks:


      • In Configuration, click Business Rules.
      • Highlight Invoice.
      • Unmark the Change invoice status to paid when applied credit reduces the balance to zero checkbox.

        Note: From this point forward, a zero dollar check must be printed for invoices fully paid with credit memos to mark them as paid. This change is not retroactive.