The following error can be seen on the Testconfig on RE7 WS Ping level, and can occur when the SSL certificate is missing, when there is an issue within IIS, or when the correct ports are not open.
Error: URL: https://xxxx.xxx/RE7Service/MasterService.asmx System.Net.WebException: The underlying connection was closed: An unexpected error occurred on a send. ---> System.IO.IOException: Unable to read data from the transport connection: An existing connection was forcibly closed by the remote host. ---> System.Net.Sockets.SocketException: An existing connection was forcibly closed by the remote host at System.Net.Sockets.Socket.Receive(Byte buffer, Int32 offset, Int32 size, SocketFlags socketFlags) at System.Net.Sockets.NetworkStream.Read(Byte buffer, Int32 offset, Int32 size)
Verify that the Raiser's Edge Web Server domain has a valid SSL certificate. This can be viewed using the SSL Shopper. If a valid certificate is not found, this must be resolved before proceeding.
If the SSL certificate is valid, and bound correctly:
Try each of the following steps in order until the issue is resolved: 1. Verify Port 443 is open 2. Restart the application pool in IIS 3. Restart the server 4. Repair IIS 5. Re-install IIS