1. Check Address Properties (Open the address and select File, Properties) for the addresses in both databases to verify the Integration ID on the primary address in the education software matches the Integration ID of the  preferred address in The Raiser's Edge. If not, change the matching address in The Raiser's Edge to be the Preferred address.
    Note: It is important to ensure the Integration ID on the primary address in the education software matches the Integration ID on the preferred address in The Raiser's Edge, so running synchronization will be able to delete the duplicate address in The Raiser's Edge.
  2. Run Synchronization
or
  1. Open the Education Edge record and delete any duplicate addresses
  2. Open the Raiser's Edge record and delete any duplicate addresses
  3. Open the linking grid
  4. Highlight the row for the affected record
  5. Right-click on the row and select Break Link
  6. At the prompt “These two records will no longer synchronize changes.  Do you want to continue? Select ok
  7. Highlight the row again, right-click and select Search for Match
  8. Search for the Raiser's Edge record an click Open
  9. When the match details screen appears select the Addresses tab
  10.  On the Addresses tab ensure that the primary address in the education software is mapped to the preferred address in The Raiser's Edge.  They should appear on the same line. 
  11. Click Link to link the records


Note: Once a nonconstituent record is unlinked, the Addresses tab is removed from his record within The Raiser's Edge. If addresses need to be manually deleted from The Raiser's Edge for nonconstituents, delete the addresses before unlinking the record.