Insure that the transaction(s) is currently not checked out. If the transaction(s) is checked out, you will not be able to delete the transaction.

You can check in the transaction(s) by following these steps:

  1. Log in to The Raiser's Edge with the NetCommunity plugin as the The Raiser's Edge user who checked out the transaction
  2. Click "NetCommunity" in the left menu bar
  3. In the NetCommunity plugin, click the hyperlink that corresponds to the type of transaction you want to check in
  4. In the processing grid, left-click the row for the relevant transaction
  5. Click the "Close" button in the top right corner of the processing grid window.
Alternatively, if you are unsure of the individual who checked out the transaction(s), you can globally check in all transactions by following these steps:
  1. Log in to The Raiser's Edge with the NetCommunity plugin
  2. Click "NetCommunity" in the left menu bar
  3. In the NetCommunity plugin, click the hyperlink that corresponds to the type of transaction you want to check in [e.g. Sign-up requests, Profile Updates, Donations]
  4. Press the following combination on your keyboard: CTRL+ALT+F6
  5. Follow the prompts that appear in the window that pops up and asks "Are you sure you want to check in all unprocessed transactions?"
  6. Press "Yes"
Click here for further information regarding the check in process for transactions in the NetCommunity plugin.