Failed status of: Exception
Edit the sent message and click on the status log button and observe an error message, search the Knowledgebase on that error. If you cannot find an article that resolves your issue, Click Chat with Support and reference this article.
Status of prepared, processing, or accepted for longer than a few hours.
-Under Email Jobs, observe as to how often NetCommunity starts email jobs. Recommend settings are every 5 minutes; also make note of any error message found on this screen.
-If the list does load with no errors, observe how long it took the list to load. Example, if the list refresh takes 1 hour, then your email message will also stay in the status of processing while the list is being refreshed.
NetCommunity will only send an email to the constituent under certain circumstances, please refer to Error: No Valid Recipients
Further Troubleshooting Steps
- To rule out whether the issue is with the query itself, try to edit other lists. If you can edit other lists, then there is likely an issue with this particular query.
- Pull up the Query in RE/CRM, and verify that there are in fact Results when you run the query.
- If the query is set to Dynamic, try setting it to Static, save, and then re-attach that query in NetCommunity as a list.