Variable automatic payment is not created when amount is indicated on the statement

When running statements we have an option to create a variable automatic payment from here.  The deposit and payment will be created based on the record balance and automatically placed on the record.  There may be an issue where the amount to be drafted shows on the statement but the payment and deposit are never created. 

We resolved this issue in version 7.82.104, patch 15. Download and install the latest patch, which contains all fixes from previous patches. If you are running an older version, download and install the latest version and then the patch.


We are currently evaluating this issue and will update this article when we have more information. 

Environment

 7.82.104, patch 14
 7.82.104, patch 15

Was this article helpful?


Thanks for your feedback! Did this solve your issue?

Comments (optional):


Thanks for your feedback!
We're glad it was helpful but sorry it didn’t solve your issue. If you need assistance, click Chat with Support below.
We’re sorry to hear that. Please tell us why.

 I don't like how this works.

 The answer is confusing.

 The answer didn't match what I was searching for.

Additional Comments (optional):


Thanks for your feedback! If you need assistance, click Chat with Support below.
Thanks for your feedback. Help us make our products even better by sharing details in our Idea Banks or our online Community.
Thanks for letting us know. We'll work on clarifying the information in the article. If you need assistance, click Chat with Support below.
Thanks for letting us know. We'll work on updating the search engine to return more relevant results.