Error: Active X component can't create object when printing reports

When printing or previewing reports, users receive the following error: Active X component can't create object.

Article Number: 47276

Products:

Try each of the following steps, until the issue is resolved:

Exit and sign out of the program and then log back in.
Reboot the workstation.
If the error only occurs on one specific workstation, run a manual update/repair.
If the manual update and repair do not resolve the error uninstall and reinstall The Raiser's Edge on a workstation.
If the error only occurs for one specific username, recreate the username.

NOTE: For more information on deleting the old username, refer to: What to consider before deleting a user name and what information is lost when deleting a user?

Thanks for your feedback! Did this solve your issue?

Comments (optional):

Thanks for your feedback!

We're glad it was helpful but sorry it didn’t solve your issue. If you need assistance, click Chat with Support below.

We’re sorry to hear that. Please tell us why.

I don't like how this works.

The answer is confusing.

The answer didn't match what I was searching for.

Additional Comments (optional):

Thanks for your feedback! If you need assistance, click Chat with Support below.

Thanks for your feedback. Help us make our products even better by sharing details in our Idea Banks or our online Community.

Thanks for letting us know. We'll work on clarifying the information in the article. If you need assistance, click Chat with Support below.

Thanks for letting us know. We'll work on updating the search engine to return more relevant results.

Blackbaud Community

Connect and collaborate with fellow Blackbaud users.

Chat with our experienced staff to receive help right away.

The Blackbaud team is online and ready to connect with you!