1. Check the affected constituents' records and verify if they have email addresses associated with the addresses used for this mailing.
2. If these constituents do NOT have an email address, please add a functioning email address to the constituent's record or print normal Receipt Letters.

OR

1. In Records, open the desired constituent record.
2. Select the Bio 1 tab.
3. Unmark the Requests no email checkbox if it is appropriate to send email to the constituent.