When the box is marked to summarize previous balance into a single line, the overall balance is incorrect on the statement. If the box is unmarked, or the date to summarize by is adjusted, then the correct balance displays on the statement.
We are currently evaluating this issue and will update this article when we have more information.
1. Open the statement parameter. 2. On the Details tab, unmark the 'Combine Previous Balances into One Summary Line' checkbox. 3. Preview/Print the statement.
Steps to Duplicate
1. Go to Mail > Forms > Statements 2. Run the statement for the affected record 3. See the incorrect balance on the statement. 4. On the Details tab of the parameters, unmark the box to summarize and preview the statement. 5. See the correct balance on the statement.
Duplicated in version 7.78.687.0004 ; Reported in version 7.75.259.0002