Uninstall and reinstall the appropriate Microsoft Office Web Components for the version of The Raiser's Edge that you are running: 

If using The Raiser's Edge 7.92.5508 or above:

  1. Download and install the Microsoft Office 2003 Web Components NOTE: This link will direct you to download the Microsoft Office 2003 Web Components (Service Pack 1, 2007 Office system version), for which extended support ends on 04/11/2017.
  2. If the issue continues to occur, uninstall and reinstall The Raiser's Edge on the workstation.

    Note: Installing the Microsoft Office Web Components may cause the Outlook Today dashboard to disappear in Office 2007
If using The Raiser's Edge 7.91 or below:
  1. Download and install the Microsoft Office XP Web Components. Make sure to install OWC10.exe and not another version (NOTE: the OWC 2003 - 2007 Office system version as noted above is NOT compatible with Raiser's Edge versions 7.91 or below).  NOTE:  OWC10.exe will only be available for download until July 31, 2012, so we strongly encourage you to update to the latest version of The Raiser's Edge (7.93).
  2. If the issue continues to occur, uninstall and reinstall The Raiser's Edge on the workstation.
     

Refer to our system requirements for the latest compatibility information.

Note: We provide links to third-party websites in an effort to help you resolve your issue. We are not responsible for the information on third-party websites, and we cannot assist in implementing the solution on these websites.