If the error occurs on a workstation:

  1. Log onto the workstation with a Windows account that has local administrator rights.
  2. Verify the version of the software on the workstation matches the version of the software on the server:
  3. Complete one of the following:
    1. If the version of the software does not match the version on the server:
      • From the workstation, browse to the Deploy folder on your server and run the Setup.exe file and when prompted, select Update/Repair. 
    2. If the version of the software does match the version on the server but the revision/patch number does not:
      •  From the workstation, browse to the Deploy folder on your server, locate the Patch sub-folder, and run BBPatch.exe to install the latest patch.
If the error occurs on the server:
  1. Log into the product (The Financial Edge, The Education Edge or Blackbaud Student Information System) on a workstation and determine the revision/patch number that the database is on
  2. Log onto the server with a Windows account that has local administrator rights.  It may be necessary to disable any antivirus software temporarily to insure all necessary files are updated successfully.
  3. Install or re-apply the patch on the server
If the issue still persists for the Education Edge, the Financial Edge, or Blackbaud Student Information System:
  1. Click Start, Type regedit, and click OK to open the Registry Editor. 
  2. Expand to the following registry key: 
    • On 32-bit operating systems - HKEY_LOCAL_MACHINE\SOFTWARE\Blackbaud\FE7Install.
    • On 64-bit operating systems - HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Blackbaud\FE7Install  
  3. Highlight the FE7Install key on the left.
  4. In the right pane, confirm that the Revision number matches the revision/patch number obtained on the workstation in Step 1.