Make sure that you joined the integrated voice conference:

  1. Click Audio at the top of the screen.
  2. Click Integrated Voice Conference.
  3. Click Join.
  4. If the Join option is grayed out, click Leave Conference. Follow the steps above to join the integrated voice conference again.
If these steps do not solve your problem, contact us at or 1.800.468.8996 and select menu option 3.